RoboCat Casino » Terms and Conditions

Terms and Conditions at Robo Cat Casina

General rules

1.1 Please read these General Terms and Conditions prior to using RoboCat Online Casino website robocat-online.com (hereinafter referred to as the “Website”). By using or accessing any section of the Website you agree to be legally bound by all of the following terms and conditions (hereinafter collectively referred to as the “Terms”):

General Terms and Conditions displayed on this page;
Privacy Policy;
Cookie Policy;
Specific terms of advertising campaigns, bonuses, and special promotions offered on our Website;
Rules of particular games offered on our Website, which may be accessed through such games;
Other terms and conditions that you may accept in order to use certain sections and services available on our Website.

1.2 In case of any discrepancy terms of advertising campaigns, bonuses, and special promotions shall take precedence over the other Terms.

1.3 If you do not agree to accept and abide by all of the Terms, you must not open an account or use any of the services offered through our Website. Further use of the Website will indicate your acceptance of the Terms.

1.4 Unless otherwise defined, all references in the Terms to “we”, “us”, “our”, “Company” refer to the company operating the Website, while references to “customer”, “you”, “your” refer to the person using our Website and accepting the Terms.

1.5 The binding version of the Terms is the English version. All translations are provided for your convenience only. In the event of discrepancy between the English version of the Terms and any other language version, the English version shall prevail. By accepting the Terms, you warrant that your knowledge of English language is sufficient to fully understand the Terms.

1.6 The Company offers access to games only through a protected network using technology for encrypting sensitive data.

Regulatory Requirements and Limitations

2.1 You may use the Website’s services only if you have reached the legal age under the law applicable to you and are at least 18 years of age. By accepting the Terms, you warrant that you comply with the above age restrictions, and you must immediately leave the Website if you have not yet reached the age of 18.

2.2 The Company does not provide any assurances or warranties regarding the legality of your use of the Website, particularly in cases where gambling is prohibited, regulated, or unregulated in your jurisdiction. It is solely your responsibility to be aware of the laws in your country concerning online gambling and the use of the Website at all times. Before attempting to open an account with the Website, and each time before using it, you must verify whether online gambling is legal in your particular jurisdiction. By using this Website, you warrant that you are legally allowed to gamble online. If at any time online gambling in your jurisdiction becomes illegal or otherwise restricted, you must immediately close your account with the Website and stop using its services.

2.3 Residents of the following countries (the “Excluded Jurisdictions”): Afghanistan, Armenia, Belarus, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, the Republic of Moldova, Romania, Russia, North Korea, Netherlands, Sweden, Ukraine (including the territory of Crimea), United Kingdom, United States of America, Côte d’Ivoire, Netherlands Antilles do not have the right to open accounts with our Website or add monetary funds to their accounts. We reserve the right to change the list of Excluded Jurisdictions at our sole and absolute discretion and without prior notice. All such changes will be published on our Website. You must check the Terms frequently to ensure you are not located in any of the Excluded Jurisdictions as updated from time to time. If you live in or are located in one of these jurisdictions, you agree not to open and/or use your account on the Website and to immediately close your account if you have previously opened it.

2.4 Apart from the aforementioned Excluded Jurisdictions, please note that some of the software providers represented on our Website prohibit customers from certain jurisdictions from placing bets or using their respective software, as listed in the section “Additional Territorial Restrictions” of these General Terms and Conditions. By accessing such software, you warrant that you are not a resident of such jurisdictions.

Your Account

3.1 To use the full functionality of our Website, you must open a personal account.

3.2 Your account with the Website must be registered in your own, correct name. Only one account per person, household/address, phone number/email, and IP address is allowed. Any additional accounts opened will be considered “Duplicate Accounts.” You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts, we reserve the right to close some or all of your accounts without compensation and apply the following sanctions:

Each action performed using a Duplicate Account is considered void.
Any promotions that the Duplicate Account has participated in will be canceled.
Any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and owed back to the Company.
The Duplicate Account will be closed without the option to reopen it.

3.3 You must keep your login/username and password confidential and not disclose this information to third parties. You are solely responsible for any actions or transactions made using your account. Any party that enters your account using the correct login and password will be considered as you, and any transactions will be considered valid. We shall not be liable for third parties accessing your account or for any losses connected with unauthorized use; all such unauthorized use will be considered your own.

3.4 You must not sell or transfer your account to any other person, nor may you buy or acquire accounts of other persons. Any attempt to do so shall be null and void and constitute a breach of these General Terms and Conditions. This restriction includes but is not limited to the transfer of any assets of value, such as ownership of accounts, winnings, deposits, bets, rights, and/or claims. The prohibition also applies to encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation, and gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation, and/or association in any way.

3.5 It is forbidden to use another person’s login and password to access the Website.

3.6 You must keep your account details up to date. If there are any changes to your registration data, you must notify us immediately.

3.7 Closure of Your Account: You may request the closure of your account at any time by sending an email to customer support at [email protected], subject to the following conditions:

You can only close your account if it has no remaining balance (positive or negative) and no pending withdrawal requests.
If you wish to close your account with a positive balance or pending withdrawal requests, all funds in your account will be voided.

3.8 Self-Exclusion Request: You can contact customer service via email at [email protected], and we will assist you in closing your account. Furthermore, you are responsible for notifying the Company of any other accounts you may have and refraining from opening new accounts. The Company shall not be liable for potential losses on other accounts. We are not liable for any losses or damages related to gambling.

3.9 We reserve the right to deny the opening of an account or close an existing account without prior notice or justification.

Your Warranties

4.1 By opening an account on our Website and using our services, you warrant that:

You are acting on your own behalf.
You are a competent and law-abiding citizen.
You do not have a gambling addiction, nor do you use the Website under the influence of alcohol, drugs, or other substances.
All data and information provided upon registration are accurate and truthful, and you will update this information in case of any changes.
You fully understand and accept that there is a possibility of monetary loss while using our services.
You are not using monetary funds acquired illegally or from illegal sources.
You have not engaged in collusion and will not attempt to collude directly or indirectly with another customer of the Website.
The credit/debit card or any other payment method you use to fund your account belongs to you, is not stolen, and has not been lost by another person. The Company reserves the right to close your account and void any winnings if there is reasonable suspicion that you have violated this warranty.

4.2 By opening an account on this Website, you warrant that you have never previously registered another account or received funds through an account belonging to another person.

4.3 By opening an account, you warrant that you have provided us with accurate and complete information as requested in the registration form.

Verification of Your Age, Identity, and Other Checks

5.1 You must provide all information requested by us to manage your account, verify your identity, or verify the source of funds deposited. This may include (but is not limited to) a certified ID, proof of residence, proof of payment method ownership, and transaction histories (e.g., bank or credit/debit card statements).

5.2 We may, at our sole discretion, use additional verification methods, including Know Your Customer (KYC) procedures, before and after processing deposits or withdrawals.

5.3 You must provide the requested documents within 30 (thirty) days of our request. We reserve the right to withhold payments and/or suspend your account until verification is complete. Failure to provide the required documents within the specified time may result in permanent account closure. Verification is typically completed within 10 (ten) days, but additional time may be required depending on the complexity of the case.

5.4 We may use third-party verification providers, including credit reference agencies, identity verification services, and fraud prevention software, to perform these checks in accordance with our Privacy Policy.

5.5 By accepting these Terms, you agree that we may conduct additional security checks, including phone verification, face verification, or other means to confirm your identity.

Account Balance, Depositing, and Withdrawing Funds

6.1 By opening an account, you agree that all financial transactions will be processed by the Company, a payment system operator, and/or a third party designated by the Company.

6.2 Deposits and withdrawals must be made using payment methods available on the Website at the time. Withdrawals will be processed using the same method used for deposits whenever possible.

6.3 Your account balance is not a bank balance and is not subject to insurance, asset backing, or guarantees. Deposits and balances do not accrue interest.

6.4 By making a deposit, you authorize the Company to debit your balance for any applicable fees, fines, or due amounts in connection with your activity as stated in the Terms and applicable law. You also agree to avoid chargebacks or deposit cancellations. Any associated costs will be your responsibility.

6.5 The Company reserves the right to set minimum and maximum deposit limits at its sole discretion.

Refund Policy

6.6.1 You acknowledge that the Company generally does not offer refunds on deposited funds. However, refunds may be considered in exceptional cases, such as technical errors with our Website or payment systems.

6.6.2 A refund cannot be issued if the deposited funds (or associated bonuses) have been used to place bets.

6.6.3 Refund requests must be submitted to customer support within 24 (twenty-four) hours of the transaction. Requests will be reviewed within 10 (ten) business days, but approval is at the Company’s sole discretion.

6.6.4 Refunds may be withheld until your identity is fully verified. If requested, you must provide an official identity document (passport, driving license, or ID card) and proof of address (utility bill, bank statement, rental agreement). If you fail to provide these within 30 (thirty) days, your account will be closed, and you will forfeit all funds.

6.6.5 If you funded your account using a credit card, withdrawals may be processed as refunds against your previous deposits.

6.6.6 If credit card transactions are deemed high-risk or suspicious, we reserve the right to refund such transactions and notify relevant authorities.

6.6.7 When a refund is issued, all bonuses and winnings from the refunded deposit will be voided.

Withdrawals

6.7 You may withdraw winnings by submitting a valid withdrawal request, which will be processed in accordance with our Terms.

6.8 Before withdrawing, you must wager at least 1x (one time) the deposit amount. If you do not meet this requirement, we reserve the right to cancel all winnings and charge a 10% (minimum USD 0.50) processing fee. If funds were deposited via a bank card or transfer, a 15% fee may apply.

6.9 We reserve the right to cancel withdrawals if you are suspected of fraud, collusion, or illegal activity.

6.10 While we attempt to use your preferred withdrawal method, we cannot guarantee its availability and may process payments using alternative methods.

6.12 Your VIP level is determined based on activity over 90 (ninety) days before the withdrawal request and may change depending on deposit/withdrawal ratios and received bonuses. Inactive users for one month will automatically be downgraded to the lowest level.

6.13 You may have a maximum of 3 (three) pending withdrawals at any given time.

6.14 We reserve the right to determine transaction limits and withdrawal processing times, which may vary depending on your account status and the chosen withdrawal method.

6.15 Withdrawal requests are reviewed within 3 (three) business days from submission and processed Monday-Friday (6 AM – 5 PM GMT). Any further processing delays are beyond our control.

6.16 We may delay withdrawals for verification purposes, including identity checks and fraud prevention.

6.17 Customer funds are kept separate from Company funds in dedicated accounts to ensure security. In the event of insolvency, your funds are protected.

6.18 If an account remains inactive for 180 (one hundred eighty) days, it will be considered “Inactive.” A monthly EUR 5 administration fee will be deducted until the balance reaches zero. The fee may change at the Company’s discretion.

6.19 In case of software errors or financial transaction mistakes, incorrect funds will be debited from accounts. The Company will refund any incorrectly deducted amounts within 30 (thirty) days of detection.

6.20 If an error results in funds being mistakenly credited to your account, they remain the Company’s property and will be deducted. If you withdraw these funds before the error is noticed, the amount will be considered your debt to the Company.

6.21 Fund transfers between accounts are strictly prohibited. Violations may lead to account suspension and reporting to authorities.

6.22 The Company reserves the right to deduct outstanding balances from your account if necessary.

6.23 You are responsible for reporting and paying taxes on any winnings according to your local regulations. Any tax liabilities incurred due to withdrawal requests will be your responsibility.

Bonuses and Promotions

7.1 From time to time, we may offer promotional incentives to our customers, such as bonus funds, free spins, loyalty points, and/or other special offers (referred to in these General Terms and Conditions as “bonuses” or “promotions”). Some promotions require you to make a deposit (the “associated deposit”) of a defined minimum amount to be eligible. You understand and agree that such promotions have their own terms and conditions, in addition to these General Terms and Conditions. These terms are listed in the relevant sections of the Website. In case of any disputes regarding the conditions of promotions, bonuses, or special offers, the specific terms of the respective promotion will prevail over these General Terms and Conditions.

7.2 Any bonus offer is limited to one per person, family, household address, telephone number, personal or shared computer (e.g., school, public library, or workplace), and personal or shared IP address.

7.3 We reserve the right to deny a bonus to any customer, reject bonuses of any kind, cancel participation in any promotion, and permanently or temporarily exclude any customer or group of customers from the Website’s promotion program at our sole and absolute discretion. In the event of any dispute regarding our promotions (including but not limited to eligibility, use, abuse, fair play, calculation of winnings, and wagering requirements), the Company’s decision shall be final and non-negotiable.

7.4 Residents of any Excluded Jurisdictions are not permitted to register or take advantage of any promotion.

7.5 All promotions are restricted for residents of Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia, and Malaysia.

7.6 All RoboCat bonuses have a wagering requirement, meaning you must bet a certain amount before you can withdraw winnings. This requirement is expressed as a multiplier applicable to the bonus amount, the associated deposit amount, or winnings derived from the promotion (depending on the specific promotion’s terms). For example, a wagering requirement of x5 (five) means you must bet the equivalent of five times the respective amount. Wagering requirements for each promotion are listed in the relevant sections of the Website and in the Terms.

7.8 Special Games contribute 50% of bets toward the wagering requirement. These games include Crazy Time, Dream Catcher, Dream Catcher First Person, and Monopoly. Other Special Games contribute 10% toward wagering requirements, including Double Roll, Spin Strike, Wicket Blast, and Plinball.

7.9 Excluded Games contribute 0% toward the wagering requirement. The list of Excluded Games includes but is not limited to Book of Sun Multichance, Jack and the Beanstalk, Starburst XXXtreme, Leprechaun Riches, Sticky Bandits, Goldilocks, Sakura Fortune, Dead or Alive, Dead or Alive 2, Joker Pro, Muay Thai Champion, To Mars and Beyond, Coin Miner, Spaceman, Mines, Plinko, Hi Lo, Mining Madness, Banca Francesa, Skyliner, Mines Pascal, Bet With Streamers, and many more.

7.10 Additionally, Prohibited Games cannot be played at all when an active bonus is present in the account. The list includes, but is not limited to, 10x Rewind, Le Kaffee Bar, Scarab Treasure, Fruit Loop, Aztec Emerald, Wild Hearts, Starfang, Guardians of Inari, Legend of Hydra Power Zones, Ishtar Power Zones, Vikings Empire Treasures, Cave of Fortune, Stunning Cube, Dr. Jekyll & Mr. Hyde, Sugar Pop 2, Sugar Pop, Spinfinity Man, Take the Bank, Mr. Macau, Take the Kingdom, Legend of the Nile, The Hive, Mystic Hive, and many others.

Bonus Wagering and Withdrawal Rules

7.11 You will first wager your Real Money Balance. Once the Real Money Balance is fully wagered, your Bonus Balance will start being wagered.

7.12 The wagering requirement must be met within 10 (ten) days for casino bonuses and 30 (thirty) days for sports bonuses after the bonus is received. If this period expires, the available bonus and any winnings derived therefrom will be voided.

7.13 Customers attempting to withdraw funds before meeting the wagering requirements will have their bonus balance and all winnings derived therefrom voided.

7.14 Once the full wagering requirement is met, the respective bonus funds and any derived winnings will be released to the real money wallet and will be available for withdrawal according to our withdrawal rules.

7.15 If you register and receive no-deposit free spins upon registration, you agree that your winnings from this promotion are capped at 80 EUR, with a wagering requirement of x40 (forty) on the derived winnings.

7.16 Any no-deposit casino bonus has a wagering requirement of x40 (forty). Such bonuses have a maximum withdrawal limit of x5 (five) the bonus amount received. For example, a EUR 20 (twenty) no-deposit bonus will have a maximum withdrawal limit of EUR 100 (one hundred). Any winnings above EUR 100 will not be eligible for withdrawal and will be voided at the withdrawal stage.

7.17 All withdrawals are subject to audit and gameplay review, as well as account verification.

Promotion Abuse and Fair Play Policy

7.18 Our bonuses are intended for entertainment purposes only. If the bonus or deposit is not used as intended (for casual betting and playing), we will deem such actions a violation of the Terms.

7.19 Promotion abuse is strictly prohibited. This includes but is not limited to:

Using minimum-risk strategies, such as low-risk roulette bets (placing bets covering 24 (twenty-four) or more of the 37 (thirty-seven) numbers on the table).
Placing individual bet amounts greater than EUR 5 (five) before the wagering requirement is met.
Switching from low-weighted games (that do not contribute much to the wagering requirement) to high-weighted games after large wins to clear the wagering requirement quickly.
Switching from high-risk betting to low-risk betting after a big win to clear the wagering requirement.
Two-tier betting strategies.
Playing games with an active bonus to build up value, then converting the bonus and cashing out the accumulated value. This includes starting a game round or bonus feature and delaying completion until after meeting wagering requirements, losing a bonus, or making a subsequent deposit.
Exploiting any software bug, glitch, or system failure for personal gain.
Engaging in any other fraudulent activity or actions that we, at our sole discretion, deem abusive.

7.20 If you engage in bonus abuse, fraud, or manipulation, it will be considered a breach of these Terms. In such cases, in addition to other available remedies, we reserve the right to:

Void all promotions in which you participated.
Confiscate all winnings derived from these promotions.
Permanently exclude you from future promotions.

Placing Bets and Gambling

8.1 When placing a bet, it is your responsibility to ensure that all details of the bet are correct before confirming it.

8.2 Once a bet has been placed, it cannot be canceled. We reserve the right to deny or cancel any bet at our sole and absolute discretion.

8.3 You acknowledge and agree that all game results on the Website are determined by a Random Number Generator (RNG), and you accept these results as final. In case of a discrepancy between the result displayed on your screen and the result recorded on the game server, the game server result shall prevail. Our records will serve as the sole and sufficient evidence in resolving any disputes.

8.4 We are not liable for any losses or damages that may arise from gambling.

8.5 In case of a disagreement regarding a bet or winnings, the decision of the Company is final and non-negotiable.

Fraud, Illegal and Improper Use

9.1 The Website is intended only for personal entertainment purposes. The following activities are strictly prohibited and considered a material breach of these General Terms and Conditions:

Using the Website for commercial purposes or in someone else’s name or interest.
Engaging in fraudulent activities, including, but not limited to, using stolen credit/debit cards or disputed funds.
Cheating or exploiting loopholes, software bugs, or vulnerabilities to gain an unfair advantage.
Using software, hardware, or automation tools to manipulate bets.
Colluding with other customers or third parties, including sharing betting strategies or coordinated play.
Using unfair betting patterns or strategies, such as equal, zero-margin, or hedge betting, to minimize risks or guarantee winnings.
Engaging in money laundering, terrorism financing, or other criminal activities.
Threatening, harassing, or abusing other customers or our staff.
Attempting to hack, manipulate, or gain unauthorized access to the Website, its servers, or databases.
Attempting to reverse-engineer, decompile, modify, or derive source code from the Website’s software.
Transferring, selling, or acquiring accounts belonging to other persons.

9.2 You agree not to damage the Website or its reputation in any way.

9.3 We reserve the right to conduct betting activity reviews to verify compliance with our Terms. If we detect abuse of system bugs, loopholes, or unfair gaming practices, we may:

Revoke eligibility for promotions.
Void winnings obtained from abusive practices.
Close the customer’s account permanently.

9.4 If we suspect fraudulent or illegal activity, we may take the following actions at our sole discretion, with or without prior notice:

Suspend or block your account and all pending withdrawals during the investigation.
Permanently close your account and restrict future access to the Website.
Void winnings and cancel pending withdrawals.
Confiscate any real money balance in your account.
Restrict participation in promotions.
Report the activity to relevant authorities and recover any payments owed to the Company.

9.5 The Company retains the right to notify government authorities, financial institutions, online casinos, and payment providers of suspected fraudulent or illegal activities. You agree to fully cooperate with any such investigations.

Limitations of Liability

10.1 You acknowledge that the Company has no control over how you use the software. Your use of the Website is at your own risk, and you accept all possible consequences.

10.2 The Company shall not be liable for any losses, damages, or reputational harm, including (but not limited to) loss of data, income, or business opportunities, regardless of the cause.

10.3 The Company, its software providers, and affiliates shall not be held responsible for:

Errors you make when entering information.
Fraudulent, false, or misleading activity by third parties.
The Company’s decision to decline your deposit, refuse account registration, or suspend/close your account.
Delays in processing deposits or withdrawals due to identity verification procedures.
Illegal use of your account according to local laws.
Any transactions made after correct input of your username and password.
Unauthorized use of your personal data or account details.
Website downtime or access issues beyond the Company’s control.
Transactions lost due to connectivity issues.
Government actions, force majeure events, or unforeseen legal restrictions.
Errors, bugs, or technical failures in the Website or its software.

Notices

12.1 You agree to receive all communications electronically. We may contact you via:

Email
Messages displayed on the Website

You must provide accurate and up-to-date contact information. We are not responsible if you fail to receive important notices due to incorrect details. All electronic messages will be considered delivered within five (5) business days of being sent.

For any questions regarding the Website or these Terms, contact [email protected].

Complaints Resolution Procedure

13.1 You can submit complaints via email to [email protected].

13.2 Complaints will be reviewed by the customer service team, and if necessary, escalated to other departments. You will be kept informed about the status of your complaint.

13.3 A “dispute” is defined as any complaint that:

Relates to the outcome of a gambling transaction.
Cannot be resolved in the initial complaint process.

13.4 If your issue remains unresolved after an initial response, you may send a detailed written complaint to [email protected].

13.5 To submit a complaint, you must include:

Your account username.
Your full name as registered on the account.
Your registered email address.
Email subject line: “COMPLAINT – [Reason]”.
A detailed explanation of the issue.
Relevant dates and times associated with the complaint.

13.6 Upon receiving all necessary details, the Complaints Resolution Committee will review your case and respond accordingly.

13.7 We will provide an outcome within 10 (ten) days of receiving your complaint. If the issue is complex, additional time may be required.

13.8 If you are unsatisfied with the resolution, you may seek external dispute resolution.

13.9 You agree that all services on the Website are provided solely by the Company. You waive any claims against third-party service providers, including software developers, game providers, payment processors, and financial institutions.

Applicable Law and Jurisdiction

14.1 Any legal claim or dispute arising under or in connection with the Terms or your use of the Website shall be settled in accordance with the applicable Law.

Additional Territorial Restrictions

15.1 Certain games may be unavailable in certain jurisdictions, as required by policies of game providers, which may change from time to time. By making use of these games, you warrant that you are not a resident of the respective restricted jurisdictions as outlined in this section below.

15.2 NetEnt games are unavailable in Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Belgium, Botswana, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, France, Georgia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Italy, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sudan, Sweden, Switzerland, Ukraine, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

15.3 In addition to the above, Planet of the Apes Video Slot is unavailable in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

15.4 Vikings Video Slot is not available in Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.

15.5 Narcos Video Slot is not available in Indonesia, South Korea.

15.6 Street Fighter Video Slot is not available in Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.

15.7 Additionally, Universal Monsters games (Dracula, Creature from the Black Lagoon, The Invisible Man) can only be played in Andorra, Armenia, Austria, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, Ukraine.

Sports Betting Rules

16.1 If you are unsure about the rules related to placing a bet on any particular sport or market, you can refer to this page to find them all explained in full.

16.2 The minimum amount for a bet is 1 EUR. The maximum amount for a bet differs between sports and regulatory jurisdictions. When customers place a bet, they will see the allowed value specified in the field.

Operator’s Rights

16.3 The operator reserves the right to:

Refuse the whole or any part of any bet request at our sole discretion.
Void/cancel bets if:
- They were placed after the outcome of an event was known.
- A participant gained a material advantage before the bet was placed.
- An account had insufficient funds due to a canceled deposit.
- The customer was involved in the event (e.g., player, referee, coach).
- There are reasonable grounds to suspect match-fixing or integrity breaches.

16.4 Customers cannot cancel or change a bet once it has been placed and confirmed (only the Cashout option is available).

16.5 Parlay bets affecting each other are not accepted. If mistakenly accepted, such bets will be voided, even after settlement.

16.6 If a bet is placed after the outcome is known or a team/player has gained a material advantage, the Company reserves the right to void the bet.

16.7 Bets must be placed before the advertised start time. If a bet is inadvertently accepted after an event starts, it will be void, unless it is a live-betting event.

16.8 All bets are settled based on American odds, regardless of the selected odds format.

16.9 Multiple bets on the same event are not accepted unless placed using the BetBuilder feature.

Exceptional Circumstances

16.15.1 These rules apply unless overridden by specific sports betting rules.

16.15.2 Abandonment: If an event does not conclude within 12 hours of its scheduled start time, all bets are voided.

16.15.3 Cancellation: If an event is canceled, all bets are voided.

16.15.4 Postponement: If an event is postponed by more than 12 hours, all bets are voided.

16.15.5 Change of Opponents: If there is a change in participants, all bets are voided.

16.15.6 Change of Venue: If an event’s venue changes, all bets are voided.

16.15.7 Change of Duration: If an event’s length is modified, all bets are voided.

16.15.8 Dead Heat: If there are more winners than expected, winnings will be split proportionally.

Cashout and BetBuilder Features

16.22.1 Cashout allows you to settle a bet early to lock in winnings or reduce losses before an event ends.

16.22.2 Cashout availability is not guaranteed and may be affected by technical issues or event suspensions.

16.22.6 Partial Cashout allows you to cash out part of your bet while letting the remaining stake run.

16.23.1 BetBuilder lets you combine multiple outcomes from the same match into a single bet. If any selection is void, the entire BetBuilder bet will be voided.

Betting rules and regulations for specific sports

Unless otherwise stated. If the betting outcome hits the total or handicap, the bet is refunded. If such a bet is involved in a combination bet, the odds for it become 1.00.

17.1.2 Statistics like shots on goal, corners etc., are based on the number of statistics during the 90 minutes and injury time according to the official betting site data (e.g., UEFA. As for national competitions, statistical data is used from national competitionʼs official websites.

17.1.3 The result 00 is considered an even score.

17.1.4 Who will advance further in the tournament? Criteria by order: stage, place in a group, number of points, goal difference, goals scored.

17.1.5 First Goalscorer/Last Goalscorer: Bets will be settled according to which player scores the First Goal of the match. If the selected player does not start the match and enters the field of play before the first goal scorer market has been won, bets placed on that player in this market will stand. Any unlisted players will count as winners should they score the first goal of the match. In the event that the only goal of the match is an own goal, the No Goalscorer selection will be settled as a winner. If the selection comes on after the first goal already scored, the bets on first player to score on this selection will be void.

17.1.6 Interval Betting: Bets on specific timeframes/intervals, such as Match Result/Goals Scored/Corners/etc. After xx Minutes, will only take into consideration outcomes and occurrences relevant for the specified timeframe/interval. Other events and occurrences that happened outside the specified timeframe will not be taken into consideration for settlement purposes.

17.1.7 For the purposes of these markets, the occurrence is considered to have happened when and if it is executed, not when awarded by the referee. For example, settlement of Time of First Corner will only take into consideration when the corner is actually kicked. If the action needs to be re-taken, bets will be settled with the outcome achieved from the re-taken action.

17.1.8 Cards: Only cards shown to players currently on the pitch will count. Cards shown to managers or players on the bench at the time of receiving the card do not count. Any card shown after the full-time whistle will be disregarded.

17.1.9 Corners: Only corners that are taken will count. If a corner is re-taken, it will only count as one corner.

17.1.10 Run of play: In this type of bet, the leading team is the team which scores the first goal of the game. The change of the leading team during the game does not influence the way the bets are calculated.

17.1.11 Extra Time: All bets are settled after the official statement issued for the extra period only. Any goals, corners, etc. that were taken or scored during the regulation time do not count. Extra time does not include a Penalty shootout. If the match does not go to an Extra Time [ET] all bets are void. Markets offering: 3W Money Line 1st Half 3W Money Line Draw No Bet To Win To Nil 3W Handicap Total Goals Number Of Team Goals Total Team Goals Teams Odd/Even Both Teams To Score 1X2 Rest Of The Match Teams Clean Sheet Goal Crazy Corners Corners 1st Half Double Chance Exact Score Odd/Even 1st Team To Score Last To Score 2nd – 10th Goal Next Goal)

17.1.12 Penalties Shootout: All bets are settled on the official score for penalty shootout part only. If the match does not go to a penalty shootout all bets are void. Markets offering: Penalties HC & OU – all of the penalty kicks taken during shootout To Win Penalties Total Penalties Taken – all of the penalty kicks taken during shootout Total Team Penalties Converted – only converted penalties count for settlement Penalties Sudden Death – select if the shootout will exceed the first 10 penalties.

17.1.13 Full-time result: This market will be settled on which team has won after regular time has expired or if there is a draw.

Winning Margin: Pick which team will win and by what goal difference in regular time.

Correct score: This market will be settled on the correct score after regular time has expired.

Total goals: This market will be settled on the sum of the goals for each team during regular time.

17.1.14 Half-time/full-time winners: This market will be settled on the result at half-time, including stoppage time from the first half, and the result at end of regular time, including stoppage time.

17.1.15 Team to score in both halves: This market will be settled on whether the team scores in regular time (including stoppage time) in both halves of the event.

17.1.16 Team to win both halves: This market will be settled on whether the team scores more goals than their opposition in both the first and the second half (including stoppage time).

17.1.17 Both teams score: This market will be settled on whether both teams will score over the course of the 90 minutes (including stoppage time).

17.1.18 Team Clean Sheet: This market will be settled on whether the stated team keeps a clean sheet (doesn’t concede a goal) over the course of the 90 minutes (including stoppage time).

17.1.19 Winner and Both Team to Score: This market will be settled on the winner of the match combined with a prediction on whether both teams will score over the course of the 90 minutes (including stoppage time).

17.31.11 Exact Score: Predict the exact number of maps/rounds that each team/player will win during the match. If a match is not completed for any reason or scheduled number of maps/rounds is changed, bets on Exact Score will be void.

17.31.12 First Map/Round Winner: Predict which team/player will win the first map/round in a match. If a match is not completed for any reason, bets on this market will be void.

17.31.13 First Blood: Predict which team/player will achieve “First Blood” (get the first kill) in the specified match or map. If a match is not completed for any reason, bets on this market will be void.

17.31.14 Total Kills Over/Under: Predict whether the total number of kills in a match/map/round will be over or under the given number. If a match is not completed for any reason or scheduled number of maps/rounds is changed, bets on this market will be void.

17.31.15 Most Kills: Predict which team/player will have the highest number of kills in a specified match/map/round. If a match is not completed for any reason, bets on this market will be void.

17.31.16 Race to X Kills: Predict which team/player will reach the given number of kills first in a specified match/map/round. If a match is not completed for any reason, bets on this market will be void.

17.31.17 Match Handicap: Predict which team/player will win after applying the specified handicap (spread) to the final number of rounds/maps won. If a match is not completed for any reason, bets on this market will be void.

17.31.18 Outright Winner: Predict the winner of a tournament. Bets will be settled according to the final official tournament standings.

17.31.19 Group Winner: Predict the winner of a specific tournament group. Bets will be settled according to the final official tournament standings.

17.31.20 Top Player: Predict which player will have the best performance in a given tournament. If a player withdraws before the start of the tournament, bets on that player will be void. If a player starts the tournament but does not complete it, bets will stand.

17.31.21 MVP (Most Valuable Player): Predict which player will be awarded the MVP title for a tournament. Bets will be settled according to the official tournament organizer’s decision.

17.31.22 Special Markets: Any special betting markets will be settled according to the official tournament results. If a match is not completed for any reason, bets on special markets will be void unless the outcome has already been determined.

FINAL PROVISIONS

18.1 These General Terms and Conditions shall be governed by and construed in accordance with the applicable law.

18.2 The company reserves the right to amend these Terms and Conditions at any time. Such amendments will be effective immediately upon being posted on the website.

18.3 If any provision of these Terms and Conditions is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18.4 The company reserves the right to suspend or terminate any account at its sole discretion in cases of suspected fraud, violation of these Terms, or any other activity deemed inappropriate.

18.5 These Terms and Conditions constitute the entire agreement between the user and the company regarding the use of the website and its services.

18.6 If you have any questions regarding these Terms and Conditions, please contact RoboCat Casino customer support team.

Betting rules and regulations for specific sports
This promotion is available to all players who are eligible to receive promotions. Each eligible player can qualify for 1 try at the Claw Machine per day, by making a first deposit. The minimum deposit is 10 EUR / 3,000 HUF / 100 NOK / 45 PLN / 20 NZD / 15 CAD / 10 USD / 250 CZK / 15 AUD / 11 CHF.
A player can qualify only for 1 try per 24 hours – The next time a player can qualify for a new try would be at least 24 hours after the previous qualifying deposit. After the start of the try, a player will have 30 seconds to grab a toy in the Claw Machine.
Each try at the Claw Machine can bring prizes based on the toy which falls in the targeted tank. Prizes can be:
Cash Rewards: They are added in the Real Balance and subject to the regular deposit requirement of x1 time wager before being withdrawable.
Bonuses: They are added in the Bonus Balance and are subject to a wagering requirement of x50 times the Bonus amount. The maximum amount which can be released from the bonus will be equal to 5x the initial bonus amount. For example: the maximum amount to be credited in the real balance from a 10 EUR / 45 PLN / 100 NOK / 15 AUD / 15 CAD / 11 CHF / 250 CZK / 3000 HUF / 20 NZD / 10 USD bonus will be 50 EUR / 225 PLN / 500 NOK / 75 AUD / 75 CAD / 55 CHF / 1 250 CZK / 15.000 HUF / 100 NZD / 50 USD.
Free Spins: The Free Spins are credited on a popular slot selected by administration and are set to minimum spin value. They cannot be exchanged for another bonus or used on another game. The winnings from the Free Spins will be credited to the Bonus Balance and will be subject to x40 times wagering requirement before being withdrawable. The maximum amount which can be released from the bonus into the Real balance will be 50 EUR / 225 PLN / 500 NOK / 75 AUD / 75 CAD / 55 CHF / 1 250 CZK / 15.000 HUF / 100 NZD / 50 USD, any amount exceeding that will be voided.
Energies: They will be added in the Total Energies Balance.
If more than one toy is won, only one randomly chosen win will be available. The maximum bet allowed while playing with bonus money is 5 EUR / 2,000 HUF / 50 NOK / 22,5 PLN / 10 NZD / 7.5 CAD / 5 USD / 125 CZK / 7.5 AUD / 5.5 CHF until all applicable wagering requirements are met. Different Games contribute differently towards the bonus release. For complete Casino Bonus Terms, please visit section 7 of General Terms and conditions. The wagering requirement of any bonus must be met within 10 days of the bonus activation. Should the wagering requirement not be met within this timeframe, the bonus amount and any derived winnings will be voided. This promotion is valid in accordance with the Terms and Conditions.

Annex 2. Roboslot

Roboslot is available to all registered players who are eligible for promotions. Roboslot is a slot-based adventure game where players build islands, take part in raids and attacks, and earn rewards, including real money. The goal is to build as many islands as possible and win prizes along the way. Players start with a starter kit that includes Energy. Energy is essential for spinning RoboSlot and for raiding and attacking.

Earning Energy

Players can earn Energy by:

Depositing – every deposit grants 5% of the amount as Energy.
Playing Casino games – every 10 EUR / 45 PLN / 100 NOK / 15 AUD / 15 CAD / 11 CHF / 250 CZK / 3000 HUF / 20 NZD / 10 USD wagered adds 1 Energy.
Placing Sports bets – every 10 EUR / 45 PLN / 100 NOK / 15 AUD / 15 CAD / 11 CHF / 250 CZK / 3000 HUF / 20 NZD / 10 USD wagered adds 1 Energy.
Competing in Casino tournaments.

Spinning Roboslot

In Roboslot, players spin to earn Coins, unlock combos, and advance through the game. The more Energy collected through deposits, Casino games, and Sports bets, the more spins players get, moving forward in the game.

Building and upgrading islands

Players unlock, build objects, and upgrade islands as they play. Coins are used for upgrades, and finishing all upgrades on an island unlocks rewards and moves the player to the next island. Completing islands also gives a chance to win real money prizes.

Combos used in gameplay

Roboslot offers several key combos:

Coins combo to collect Coins and upgrade islands.
Attack combo to attack other players’ islands and destroy them.
Shield combo to protect your island from attacks.
Raid combo to raid other players’ vaults and steal Coins.

Raids, Attacks, and Tournaments

Raiding lets players steal Coins from other players by landing a Raid combo. Attacking allows players to destroy parts of another island and claim Coins when the Attack combo lands. While earning points through raids and attacks, players then can also join Tournaments. The more points collected, the higher the player climbs on the leaderboard, unlocking additional rewards.

Daily Challenges and Rewards Calendar

In Daily Challenges (Milestones) players get rewards for collecting special symbols. Completing these challenges fills a progress bar, unlocking bigger rewards. The Rewards Calendar offers daily prizes, but they are only available after a 10 EUR / 45 PLN / 100 NOK / 15 AUD / 15 CAD / 11 CHF / 250 CZK / 3000 HUF / 20 NZD / 10 USD deposit. Players must deposit daily to claim these rewards. Real money prizes are also awarded upon completing an island.

Rewards and Wagering Requirements

Roboslot offers a chance to win a main cash prize of up to €6,000. The cash prize will be credited to the player’s real balance, and a 1x wagering requirement must be met on the casino, live casino, or sports before withdrawing the prize.
For other rewards like Free Spins and Bonus Money, the following conditions apply:

Free Spins: wager 40x to withdraw, with a maximum release of 100 EUR / 450 PLN / 1000 NOK / 150 AUD / 150 CAD / 110 CHF / 2 500 CZK / 30.000 HUF / 200 NZD / 100 USD.
Bonus Money: wager 30x to withdraw, with a maximum release of x5 of the original bonus amount.

Standard Terms and Conditions apply.