RoboCat Privacy Policy

Scope

This Privacy Notice (hereafter referred to as the “notice”) explains how RoboCat and its direct and indirect subsidiaries (collectively, “Robocat”, “us”, “we”, “our”) handle your personal data.

This Privacy Notice applies to the personal data collected from registered users (“Player(s)”) who have an account on our website and visitors to our website.

Who We Are

The operator of this website is the Data Controller of your personal data. We are the data controller of your personal data because, in the context of our business relationship with you, we decide how and why it is processed in the ways explained in this notice. Together with our joint controller, we maintain the ownership and security of the personal data you provide to us.

If you have any questions about this notice, including any requests about exercising your privacy and data protection rights, you can contact our Data Protection Officer by sending an email to [email protected].

What Personal Data Do We Collect?

Data You Provide to Us Directly

We may collect the following personal data from you depending on how you interact with our services:

Registration Data: To create an account on our website, you need to provide us with your personal data, including your email address, date of birth, country, phone number, gender, full name, social security number, zip code, and username. Upon registering, we will automatically receive your IP address and location data.
Due Diligence Data: We collect identity card details, proof of address, social security number, source of wealth/funds, bank ID, and financial statement/details to comply with our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, ensuring identity verification and legal compliance.
Financial Information: This includes Bank ID, CPR number, CPF number, IBAN, and payment system details, facilitating withdrawals and deposits, and ensuring KYC/AML compliance.

Personal Data We Collect Automatically

Device Information: We receive data about the device and software you use, including Internet Protocol (IP) address, operating system version, and device identifiers.
Logs and Usage Information: Our servers automatically log usage data when you interact with our website, including content viewed, ads clicked, searches performed, and session durations.
Location Information: We may collect or infer your general location based on your IP address when you use our services.

Personal Data That We Receive From Others

We may collect your personal data from publicly available sources, commercially available databases, and third-party entities, including financial institutions, fraud prevention agencies, and public authorities, to verify information and prevent fraudulent activities.

Why Do We Collect Your Data?

We collect personal data to:

Provide and improve our services.
Respond to your inquiries and requests.
Conduct testing, research, troubleshooting, and analytics.
Prevent fraud, illegal activities, and security threats.
Send personalized marketing content and newsletters.
Ensure compliance with regulatory and legal obligations.
Maintain the security and functionality of our services.

What Are Our Lawful Bases for Processing Your Personal Data?

We process your personal data under the following legal bases:

Conclusion and Performance of a Contract

We process personal data to fulfill or enter into a contract with you, such as creating and supporting your account, communicating with you, and fulfilling obligations under our RoboCat Terms and Conditions.

Legal Obligation

Processing personal data is necessary to comply with legal obligations, such as:

Verifying identity and age (KYC and AML requirements).
Determining location for legal compliance.
Preventing problem gambling and fraud.
Ensuring cybersecurity and responding to legal requests.

Legitimate Interest

We may process data for our legitimate business interests, such as:

Protecting our systems from security threats.
Conducting analytics and service improvement.
Managing customer segmentation and risk analysis.
Detecting fraudulent activities and ensuring responsible gaming.

Consent

With your consent, we may:

Send direct marketing messages.
Personalize promotional offers.
Display targeted advertisements.
Manage participation in competitions, tournaments, and loyalty programs.

How We Share Your Personal Data?

We may share your data with:

Internal employees, affiliates, and subsidiaries within our business group.
Payment providers and financial institutions for transaction processing.
Third-party service providers for RoboCat customer support, technology, and marketing.
Fraud prevention agencies and regulatory authorities.
Game providers and analytics partners for market research and service enhancement.
Law enforcement or legal entities when required.

How Long We Keep Your Data?

We retain your personal data as long as you maintain an account with us and to fulfill legal obligations. Once your account is closed and retention is no longer necessary, your data will be deleted or anonymized.

Your Rights

You have the right to:

Request access to, rectify, or erase your personal data.
Restrict processing or request data portability.
Object to processing based on legitimate interests or marketing purposes.
Withdraw consent at any time.
Lodge a complaint with a supervisory authority.

To exercise your rights, contact [email protected].

Cookies and Other Tracking Technologies

We use cookies, tags, pixels, and similar technologies to enhance user experience. Essential cookies do not require consent, while non-essential cookies require user approval. Refer to our RoboCat Casino Cookie Policy for more details.

Data Security

We employ administrative, technical, and physical security measures to protect your personal data from unauthorized access, loss, and misuse. While we strive to secure your data, no system is completely immune to breaches.

Transfer of Data Outside the EU/EEA

We may process data outside the EU/EEA under appropriate safeguards, such as transferring data only to jurisdictions recognized for adequate data protection or using legally binding contractual clauses.

Change in Ownership or Control

If our company undergoes a sale, merger, or other ownership changes, your personal data may be disclosed as part of the transaction. The new owner will handle your data according to this Privacy Notice unless you consent otherwise.

How to Contact Us?

For questions about this Privacy Notice or our data practices, contact us at [email protected].

Updates to This Notice

We may update this Privacy Notice periodically. It is your responsibility to review the updated notice. Changes take effect on the effective date provided on our website.